REFUND & CANCELLATION POLICY

Effective Date: September 2026

This policy applies to purchases made from Kristin Johnson Fitness, LLC, including personal training memberships, coaching programs, group classes, consultations, and digital products.

By purchasing a product or service, you agree to the following terms.

1. Training Memberships, Coaching & Services

Payments for personal training, coaching programs, consultations, group classes, and other services are non-refundable once processed.

Monthly training memberships reserve a recurring place in my schedule and are not based on a specific number of sessions per month. Membership cancellation, rescheduling, travel, holidays, and other scheduling policies are outlined in the client agreement provided at enrollment.

If your coaching program includes a payment plan, you remain responsible for scheduled payments for the agreed-upon program term unless otherwise agreed to in writing.

2. Digital Products & Courses

Digital products, downloads, guides, courses, templates, and other digital resources are non-refundable once purchased or delivered due to their immediate-access nature.

If you experience a technical issue accessing something you've purchased, contact [email protected] and I will help restore access.

3. Cancellations by Kristin Johnson Fitness

Kristin Johnson Fitness, LLC reserves the right to discontinue services due to inappropriate conduct, non-payment, violation of client policies, or other circumstances that make continuation of the coaching or training relationship inappropriate.

Any refund or remaining payment obligation in these circumstances will be handled in accordance with the applicable client agreement and services already provided.

4. Payment Disputes

If you believe you were charged incorrectly or have a concern about a purchase, please contact [email protected] first so I can review and address the issue.

5. Contact

Questions about this policy can be directed to:

Kristin Johnson Fitness, LLC
[email protected]